Delete your Orphex account

This page explains how to delete your account in the Orphex app (iOS and Android) and on the Orphex web product. Orphex is provided by ORPHEX TECH LIMITED. One Orphex account is used everywhere, so deleting it removes it from the app and the web alike.

How to request deletion

In the app

  1. Open the Orphex app and sign in.
  2. Go to Settings → Delete account.
  3. Confirm twice. You are signed out on every device right away.

Without the app

Email support@orphex.co from the address your account uses, with the subject "Delete my account". We may ask you to confirm the request from that address.

What happens next

  • Our team deletes your account within 48 hours of the request.
  • If you signed in with Apple, your Sign in with Apple authorization is revoked.
  • If you own a company account that other people still use, we contact you before deleting it. Company accounts you were only invited to stay; you are removed from them.

What is deleted

  • Your profile: name, email address and sign-in details.
  • Your sessions, registered devices and push notification tokens.
  • Your Orpheus conversations, Rhapsody questions, feedback on insights and the alert rules you created.
  • A company account you own that nobody else uses, with its workspaces and data.

What is kept, and for how long

  • Crash reports carry no name, email or account ID and are deleted by Firebase after 90 days.
  • Records we must keep by law (for example invoices) are kept for the period the law requires.

Questions: support@orphex.co. See also our Privacy Policy.

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